Disasters are classified by cause into natural, human, and environmental categories. Natural disasters are natural, human errors are human, and facilities and equipment are environmental.

〇：Continuity of Operations Plan

A continuity of operations plan (COOP) establishes senior management and post-disaster headquarters. It also outlines roles and authorities and individual role tasks.Creating a COOP begins with an assessment of how the organization operates to identify mission-critical staff, resources, procedures, and equipment. Suppliers, partners, and contractors identify other companies with whom they routinely interact and create a list of these companies. Therefore, the correct answer is the Continuity of Operations Plan.

×：Cyber Incident Response Plan

Cyber Incident Recovery is a plan for recovery from a cyber attack.

×：Crew Emergency Plan

A Crew Emergency Plan is a plan for the smooth transition of a facility’s staff to a secure environment.

×：IT Contingency Plan

A contingency plan is a plan that outlines the measures to be taken in the event of an accident, disaster, or other emergency.

RPO (Recovery Point Objective) is the target value for recovering data at a point in the past when a failure occurs. When a failure occurs, the data currently handled is lost. The lost data must be recovered from backups, but it is important to know how far in the past the backups are from the current point in time.

RTO (Recovery Time Objective) is a target value that defines when the data should be recovered in the event of a failure. In the event of a failure, the service must not be unavailable indefinitely. Failure response procedures and disaster drills must be implemented to establish a target value for the time from the occurrence of a failure to the startup of service.

Remote journaling means that a transaction log file, not the file itself, is sent remotely. A transaction is one or more update operations performed on a file. In other words, it is a history of updates to a file. This means that if the original file is lost, it can be reconstructed from the transaction log.

Greenfield is undeveloped land that has not yet been built upon. The perspectives for selecting a site as a data center site include topography, utilities, and public safety.

• Topography refers to the physical shape of the landscape-hills, valleys, trees, streams.
• Utility refers to the degree to which power and internet in the area are reliable.
• Public safety is in terms of how high is the crime rate in the area and how close is the police force.

〇：Striping

RAID redundant arrays is a technology used for redundancy and performance. It combines multiple physical disks and aggregates them into a logical array; RAID appears as a single drive to applications and other devices. With striping, data is written to all drives. With this activity, data is split and written to multiple drives. Since multiple heads are reading and writing data at the same time, write and read performance is greatly improved.

×：Parity

Parity is used to reconstruct corrupted data.

×：Mirroring

Writing data to two drives at once is called mirroring.

×：Hot Swap

Hot swap refers to a type of disk found on most RAID systems. A RAID system with hot-swap disks allows the drives to be swapped out while the system is running. When a drive is swapped out or added, parity data is used to rebuild the data on the new disk that was just added.

〇：A change unanimously approved by the change control committee would be a step that does not require testing of the actual equipment.

This is a false choice question.

For different types of environmental changes, a structured change management process needs to be in place. Depending on the severity of the change requirement, the change and implementation may need to be presented to a change control committee. Change requests approved by the change control committee must be tested to discover any unintended consequences. This helps to demonstrate the purpose, consequences, and possible effects of the change in its various aspects. This means that just because a change has been approved by the change control board does not mean that it does not need to be tested. The change control board has mandated action on the change, and its appropriateness must be ensured by testing. Therefore, the correct answer is: “A change that is unanimously approved by the change control committee is a step that does not require testing on the actual equipment.” The result will be

×：Changes approved by the change control committee should be kept as a log of changes.

This is correct change management.

×：A rough schedule should be created during the planning phase of the change.

This is correct change management.

×：Proposed changes should be prioritized and reviewed.

This is correct change management.

〇：Software Escrow

If you do not have access to the software, but the developer may be out of business, you should plan for what to do after that out-of-business event. Software escrow means that the third party retains the source and compiled code, backup manuals, and other support materials. The agreement between the software vendor, the customer, and the third party would typically be that the customer would only have access to the source code when the vendor goes out of business and in the event of the vendor’s inability to fulfill its stated responsibilities or breach of the original agreement. The customer is protected because they can gain access to the source code and other materials through a third-party escrow agent.

×：Reciprocal Treatment Agreement

Although the term “reciprocal treatment agreement” does not exist, a close concept is mutual assistance agreements. A Mutual Assistance Agreement (MAA) is a promise to support each other in the event of a disaster by sharing facilities. There are times when you want to do something about a disaster, but you don’t have the funds to do it. In such a case, you can find a similar organization and agree to cooperate with each other in the event of a disaster.

×：Electronic Data Vault

Electronic data vaulting (e-vaulting) is the use of a remote backup service to electronically transmit backups off-site at regular intervals or when files are changed.

×：Business interruption insurance

Although the term business interruption insurance does not exist, it can be interpreted as a concept similar to insurance in the event of business interruption. Insurance is typically applied against financial risk. In this issue, software escrow is more appropriate because we want to continue access to the software.

〇：Can be the cheapest of the off-site options, but can create many security problems due to mixed operations.

Reciprocal agreements, also called mutual aid, mean that Company A agrees to allow Company B to use its facilities if Company B suffers a disaster, and vice versa. While this is a less expensive way to move than other off-site alternatives, it is not always the best choice. In most environments, the facility has reached its limits regarding the use of space, resources, and computing power. To allow different firms to come in and operate out of the same store could be detrimental to both firms. The stress of both companies working in the same environment can cause tremendous levels of tension. If that did not work out, it would provide the only short-term solution. Configuration management could be a nightmare, and mixing operations could result in many security problems. Reciprocal agreements have been known to work well for certain companies, such as newsprint. These firms require very specific technology and equipment that is not available through any subscription service. For most other organizations, reciprocity agreements are, at best, generally a secondary option for disaster protection.

×：Fully set up and ready to operate within a few hours is the most expensive of the off-site options.

This is a description of a hot site.

×：Inexpensive option, but takes the most time and effort to get up and running after a disaster.

Explanation for cold sites.

×：A good alternative for companies that rely on proprietary software, but regular annual testing is usually not available.

This is incorrect as it describes with respect to companies that depend on proprietary software. Having proprietary software in a shared space with other vendors is basically undesirable from the standpoint of license agreements involved.

〇：Control of the processing and distribution process

An important part of the digital forensic process is to maintain a proper chain of custody of evidence.

The question structure assumes Chain of Custody (Chain of Custody) from “the purpose of securing all evidence and notating it as information to be presented to those who verify it” and selects the one that comes closest to the definition.

×：Reasonable care

Wrong because reasonable care implies performing an activity that a reasonable person would be expected to perform under similar circumstances.

×：Investigation

Incorrect because investigation involves the proper collection of relevant data during the incident response process and includes analysis, interpretation, reaction, and recovery.

×：Motive, Opportunity, Means

Motive, Opportunity, and Means (MOM) is incorrect because it is a strategy used to understand why certain crimes were committed and by whom.

A structured change management process must be established to direct staff to make appropriate configuration changes. Standard procedures keep the process under control and ensure that it can be implemented in a predictable manner. Change management policies should include procedures for requesting changes, approving changes, documenting, testing and viewing changes, implementing, and reporting changes to management. The configuration management change control process is not typically associated with service level agreement approvals.

〇：Information used to reconstruct data

RAID can improve system performance by providing fault tolerance to the hard drive and the data it holds. Redundancy and speed are provided by splitting the data and writing it to multiple disks, allowing different disk heads to operate simultaneously to retrieve the requested information. Control data is also distributed across each disk. This is called parity, and if one disk fails, the other disks can work together to recover the data.

×：Information used to create new data

This is incorrect because parity information is not used to create new data, but rather as instructions on how to recreate lost or corrupted data.

×：Information used to erase data

Parity information is not used to erase data. This is incorrect because it is used as instructions on how to recreate lost or corrupted data.

×：Information used to construct data

Parity information is not used to create data. Incorrect because it is used as instructions on how to recreate lost or corrupted data.

Disk mirroring means writing the same data to multiple hard disks; a RAID (Redundant Array of Independent Disks) controller must write all data twice, requiring at least two disks. Disk striping can also be provided when parity is used, but disk striping alone cannot provide redundancy.

〇：Clustering

Clustering is a fault-tolerant server technology in which servers are redundantly analogous. A server cluster is a group of servers that can be logically interpreted by users as one server and managed as a single logical system. Clustering provides availability and scalability. It helps to provide immunity to this group, physically distinct systems and failure and improved performance.

The problem statement is phrased in a difficult sentence. It would be difficult to derive the exact specific words from the phrase “logically coupled with a physically distinct group of systems.” In such questions, it is useful to use a process of elimination to derive options from the words that would be the point of the question. From the latter part, “technology that helps provide immunity to failure while also helping with scalability,” we can see that it is something that is both fault-tolerant and scalable. Fault tolerance alone does not narrow down the choices, but in terms of scalability features, clustering falls into this category. Therefore, the correct answer is “clustering.

×：Disk dupe

There is no such term. When presented with a seemingly incomprehensible sentence, you may consider the possibility that it is a word you probably do not know, given the time limit.

×：RAID

RAID (Redundant Array of Independent/Inexpensive Disks) is a technology for operating multiple hard disks as a single hard disk. It has a mechanism to improve physical redundancy by how the data to be recorded is written to the hard disks. This is not a technology system that ensures scalability.

×：Virtualization

Virtualization is a technology that makes it appear as if multiple operating systems are running on the system. Or, it is an environment that enables the construction of a real environment through simulation-like operations surrounding them. While virtualized environments allow for the construction of environments that provide fault tolerance and scalability, they do not match the operation of logically combining them with physically different groups of systems.

〇：Ensure that some systems are executed at the alternate site.

Parallel testing compares how some systems run at the alternate site and how the results are processed at the primary site. This is to assure that systems run at the alternate site and does not affect service productivity.

×：All departments will be sent a copy of the disaster recovery plan for completeness.

This alternative is incorrect because it describes a checklist test.

×：Representatives from each department meet to validate the plan.

This option is incorrect because it describes a structured walk-through test.

×：The normal operation system is taken down.

This option is incorrect because it describes a full interruption test.

〇：Restore the virus unpatched file version from the backup media.

The best practice is to install an unpatched, uninfected version of the file from the backup media. It is important to restore files that are known to be clean, as attempts to remove the files may corrupt them. The most important thing is not to spread the impact, but attempting to unilaterally delete files may make them unavailable for later investigation.

×：Replace the file with the file saved the previous day.

The file saved the previous day may also contain the virus.

×：Delete the file and contact the vendor.

This is an incorrect answer because the condition of this question is that if the file is deleted, the normal file content itself may be damaged.

×：Back up the data and delete the file.

This is an incorrect answer because backing up the data that contains the virus and deleting the file does not result in a clean situation.

〇：MTTR

Mean Time to Repair (MTTR) is the average time it takes to repair a device and return it to pre-failure production. Using a redundant array as an example, MTTR is the time it takes to replace the failed drive after the actual failure is noticed and the time the redundant array has completed rewriting the information on the new drive. Therefore, the correct answer is MTTR.

×：SLA

Service Level Agreements (SLA) are agreements on service quality, such as usage volume and failure recovery.

×：Hot Swap

Hot swapping refers to replacing, attaching, or disconnecting parts, cables, etc. while equipment is still in operation.

×：MTBF

Mean Time Between Failures (MTBF) is the average time it takes for a device to fail after repair.

Disaster Recovery Planning includes the Mitigation, Preparedness, Response, and Recovery life cycles.

• Mitigation: Reduces the impact and likelihood of a disaster.
• Prepare: Create programs, procedures, and tools for response.
• Response: follow procedures and how to respond to a disaster.
• Recovery: re-establish basic functionality and return to a full production environment.

〇：Representatives from each department meet and undergo validation.

Structured walk-through testing allows functional personnel to review the plan as it is fulfilled to ensure its accuracy and validity.

×：Ensures that some systems will run at alternate sites.

This is incorrect because it describes parallel testing.

×：Send a copy of the disaster recovery plan to all departments to verify its completeness.

This is incorrect because it describes a checklist test.

×：Take down the normal operation system.

This is incorrect because it describes a full interruption test.